Data Deletion Instructions
You can request deletion of personal data held by 3beeez.com Private Limited, including data received through our Meta and WhatsApp integration. You do not need to sign in or have an active subscription to send a request.
1. Send a deletion request
Email support@3beeez.com with the subject Data deletion request.
Include enough information to locate the records you want deleted:
- Business account holders: your 3Beeez account email, business name, and whether you want to delete the entire account or only specific data, such as the WhatsApp connection and conversation history. For WhatsApp requests, include the connected business number with its country code.
- People who contacted a business: the business name or website, the channel you used, and the approximate conversation date. For WhatsApp, include your number and the business number, both with country codes. You can also contact that business directly; we may need to coordinate with it to handle records processed on its behalf.
Do not send passwords, one-time verification codes, access tokens, app secrets, or unnecessary copies of messages or identity documents.
2. Verification and follow-up
We may ask for additional information to verify your identity or authority over a business account and clarify the scope of the request before deleting data. If possible, business account holders should write from their registered account email. We will respond by email with any verification steps and information about handling your request. You can follow up in the same email thread.
We handle requests within the timeframes required by applicable law. We will explain any delay, information we must retain, or reason we cannot complete all or part of a request, and confirm the outcome by email.
3. What a request can cover
Depending on your request and authority, deletion can cover account information, uploaded knowledge, chat history, and WhatsApp data held in 3Beeez. WhatsApp data includes connection credentials and account identifiers, business and customer phone numbers, message content and identifiers, and associated conversation-handling records. Deleting an entire business account affects that business's use of the Service.
We may need to retain limited information to meet legal obligations or resolve a dispute. Deletion from active systems may not immediately remove backup copies. We will explain any applicable exceptions and remaining retention periods when responding to your request.
4. Disconnecting WhatsApp and deleting data
Business account holders can open the WhatsApp section of their 3Beeez dashboard and use the disconnect control. This disables automated replies and removes the stored connection credential. It does not immediately delete existing conversations; email us if you also want those records deleted.
WhatsApp message content and integration audit records are scheduled for deletion after 30 days. Minimal routing and human-takeover records can remain longer to keep automation paused. You can include these records in your deletion request.
Removing an authorization in Meta's settings does not replace a request to delete data already held by 3Beeez. Deleting data from 3Beeez does not delete your Facebook or WhatsApp account, or copies of messages held independently by Meta, a business, or other conversation participants. Contact those parties about their own copies.
5. More information
Read our Privacy Policy for details about collection, processing, and retention. These instructions apply to requests from any country.